FAQ - About our Vertu original luxury replica cellphones:
1) What are the differences between the original Vertu and your products, and how close are your phones to originals?
Our products look and weight the same as their original prototypes. The main difference - original Vertu cellpones use expensive materials, real gold and true diamonds. Also the firmware at our replica phones is not like original Vertu has, but it offers the same features of the original firmware and even more.
2) Does your Vertu replica phones have "Vertu" logos and special serial numbers?
All our Vertu copies have all original Vertu logos. And every our phone has it special serial number at back like the original Vertu. Also, customer can choose between two versions – with a digital camera and without, but the original Vertu cellphone has no camera (except the some new models).
3) Does your replica phones support the famous Vertu's Concierge service?
We are sorry, but all Vertu replicas at market cannot be registered at Vertu HQ in UK, and are not liable for the Concierge service. It is a replica, not an original phone.
4) What languages are available at phone's menu?
Our Vertu models have different languages pacs, and you can see it in each phone's preview. But, all products have English language as main.
5) Do your replica cellphones support any wireless operator?
Our Vertu replica phones are designed and programmed to work with all GSM Dual Band 900/1800 MHz and Tri Band 900/1800/1900 MHz phone operators. Before order the item, please make sure that your operator supports the band specifications for each phone model. All our products are unlocked to work with any operator worldwide.
6) Are your Vertu replica phones made of real yellow or white gold?
Our products are gold-plated by new technology – which means that they’re made of hi-end quality metals and covered with a thin layer of real gold.
7) Do you provide warranty for your products?
We provide one year warranty for all our products. You can read our warranty rules at our “Warranty” page.
Payment and shipping:
1) How can I pay for my order?
We accept payments by Visa & Master Card credit cards, Moneybookers, Western Union payments and direct bank transfers. Customer must pay by full before shipping the order. Sometimes, our payment system security service may decline the payment. Please, feel free to contact our 24 hours customers support service to resolve any difficulties.
2) How long will the shipping take, and with which shipping services are you working?
It usually takes 6-7 business days to ship order to any country worldwide. We use Fedex, UPS and EMS shipping services. After the orders will be send, we will provide customers with tracking numbers.
PLEASE NOTE: All online tracking is updated with 12-24 hour delays depends from shipping service.
3) How much is shipping fee?
Please note, that we have free worldwide shipping, you don’t need to pay anything for shipping, and no hidden fees during the checkout process.
4) Can you provide me with discount?
We will provide our customers with discounts on special events, and we will inform about it at our “News” page. Also, we will can provide customer with special discount if we will.
5) Can you mark the shipment as "GIFT" or "FOR PERSONAL USE" and mark low price for it?
Please notify us about it in your order comments, and we will make it.
6) What happens if my local customs office is not willing to clear my phone?
Really this happens very rarely and as our past experience has shown such troubles can be solved easily. We will provide your customs office with any information for you to receive your phone with a minimum delay. Our 24-hours support service team will quickly and easily provide you with the guidance needed to receive your phone.